Microsoft has officially acknowledged an ongoing service outage with some of its online services, including the email service used by the Butler Eagle: Outlook.

The Butler Eagle and the weekly Cranberry Eagle use Microsoft’s cloud suite for internal and external communication and is unable to respond by email while Outlook is down. The newsroom can be reached by calling 724-282-8000 and selecting option 6.

DownDetector, which tracks outages for online services and internet service providers, tracked a massive spike in problem reports for Microsoft Outlook across the United States beginning shortly after noon Thursday, Nov. 12.

Other Microsoft cloud services — such as the Microsoft Store, Copilot, Teams and Azure — have also seen an increase in reported outages around this time.

“Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods,” reads Microsoft’s official status page. “We’ve identified connectivity errors occurring on a portion of Exchange Online infrastructure which receives and processes users’ access requests.

“We’ve collected networking logs to review to further investigate the source of these errors and confirm our next steps.”